Holiday Shipping Guidelines ❄️

Please follow the last posting dates below to ensure your order arrives in time for Christmas.

Kindly note that due to the higher volume of orders during the holiday season, we may need 2-3 business days to process your order.

UK
Standard - Tuesday, 17th December
Express - Wednesday, 18th December

USA
Standard - Monday, 16th December
Express - Wednesday, 18th December

Europe
Standard - Thursday, 12th December
Express - Tuesday, 17th December

Australia
Standard - Friday, 6th December
Express - Wednesday, 11th December

Rest of World
Express - Tuesday, 10th December

Please be aware that we are currently unable to ship to Canada due to the ongoing Canada Post CUPW (Canadian Union of Postal Workers) strike. We hope to resume shipping soon. For more information, please click here.

Processing Time & Dispatch

We offer worldwide delivery and dispatch all orders safely and securely within two business days using a tracked service. Shipping times are estimated and commence from the date of dispatch rather than the date of your order.

Please note that we only ship on business days (Monday to Friday), so orders placed after 4 p.m. on Friday or over the weekend will ship on Monday. The following shipping estimates are based on average shipping times across these services and are not guaranteed.

Please add your items to the cart and head to the checkout, where estimated shipping times and costs will be shown.

UK
Standard (2-3 Business Days)
Express (1-2 Business Days)

USA
Standard (2-4 Business Days)
Express (2 Business Days)

Europe
Standard (3-6 Business Days)
Express (1-3 Business Days)

Australia
Standard (7-10 Business Days)
Express (5-7 Business Days)

Rest of the World
Express (4-8 Business Days)

General Information

We ship worldwide from either our UK, US or EU warehouses.

Once your order is on its way, you'll receive a dispatch notification via email. If you don't receive it, please check your spam or junk folders, as it can sometimes end up there. 

If you still haven't received it or are having trouble tracking your order, please contact our Help Desk. We'll respond within two business days.

All orders are subject to product availability. If an item is out of stock when you place your order, we will notify you.

If you're purchasing a product on 'pre-order', the estimated dispatch date will be displayed in the product description. Orders with multiple products will be held until the 'pre-order' product is ready to ship.

Delivery Costs

Delivery costs are based on the weight of your order, your chosen delivery method and your location. To get an accurate delivery cost for your order, please add your selected products to the cart and head to the checkout.

The checkout screen will show both delivery charges and estimated shipping times. Additional delivery charges may apply to remote areas or large, bulky items.

Import Duty & Taxes

International orders (excluding the UK, US and the EU) may be applicable for duties, fees and import taxes. These costs are all determined by your local customs authority and must be paid to your local courier or government agency to ensure you receive your order. MindJournal does not collect these fees, which may be charged before, on, or after delivery. They are the sole responsibility of the customer.

Delivery Address

It is your responsibility as a customer to ensure that the correct delivery address is entered at the time of purchase. Please note that MindJournal is not responsible for the loss of any orders sent to an incorrect address.

If you need to change your shipping address, please contact our Help Desk as soon as you've placed your order. We'll do our best to help, but please be aware that this isn't always possible due to our fast dispatch times and customer service availability.

Cancellations

If you need to cancel your order, please contact our Help Desk as soon as you've placed your order. We'll do our best to help, but please be aware that this isn't always possible due to our fast dispatch times and customer service availability.